When entering or editing credit card details for a member, and you get a "Failed" notification, then this article is for you.
If you're merchant account is with Stripe, and the issue only happens sometimes, yet when adding a credit card is successful with other members, then the issue is the member's credit card, not a software problem.
When you enter credit card details, the data is transmitted to Stripe via Stripe Connect for validation. Stripe checks and validates card numbers, CVV, exp. date, billing zip code, etc., and changes the payment card status to validated.
Stripe and VB utilizes a high security credit card storage process that eliminates any possibility of credit card theft, as all card data is tokenized by Stripe.
If all is OK with the card details, then Stripe issues and returns a unique token to VB software, which we store for future processing instead of storing credit card numbers.
If there's any issue, a token is not issued, and Stripe returns a "failed" notification.
Check the credit card details, and most probably, there will be some issue with one of the data fields entered, or a mismatch between the member's address you have in VB Phoenix, and the billing details or address the member has with their credit card company.