Troubleshooting

A guide to issues and how to resolve them.

Bruce avatar Don Gerhold avatar Priyanka Kuruveetil avatar
15 articles in this collection
Written by Bruce, Don Gerhold, and Priyanka Kuruveetil

Authorize.net Error Codes

Using Authorize.net Gateway for batch processing and getting an error code? Check out this article.
Priyanka Kuruveetil avatar
Written by Priyanka Kuruveetil
Updated over a week ago

Email & Admin Accounts

This article will help you understand sending automated system emails via the default admin account.
Bruce avatar
Written by Bruce
Updated over a week ago

Can't find a new member account

This article will help you understand, prospects, new members, and approvals.
Bruce avatar
Written by Bruce
Updated over a week ago

Failed Credit Card Charges

This article will explain why credit card charges fail when batch processing to WePay or other processors that require AVS.
Bruce avatar
Written by Bruce
Updated over a week ago

Issue with editing Member data fields

If you can't add or edit a member data field, this article explains why.
Bruce avatar
Written by Bruce
Updated over a week ago

Where's the Money?

This article will help you troubleshoot batch processing issues.
Bruce avatar
Written by Bruce
Updated over a week ago

Data field edit pencil is missing

If you don't see a pencil icon to edit a data field, this article will help.
Bruce avatar
Written by Bruce
Updated over a week ago

Add or Edit Member Data Issues

If you can't seem to save member data when adding or editing data fields, here's some tips.
Bruce avatar
Written by Bruce
Updated over a week ago

Issue saving member data

If you're having problems editing or saving member data, this article will explain the mandatory fields setting.
Bruce avatar
Written by Bruce
Updated over a week ago

Emails are Not Sent

Learn why welcome emails, posting notifications and statements are not sent to members.
Don Gerhold avatar
Written by Don Gerhold
Updated over a week ago

Error 500

Resolving the Error 500 issue
Don Gerhold avatar
Written by Don Gerhold
Updated over a week ago

I Keep Getting Logged Off

Solutions to getting logged off when you access the control panel and management menu.
Don Gerhold avatar
Written by Don Gerhold
Updated over a week ago

Add or Remove Broker or Admin Account

Check this article if you can't seem to add a broker or admin account.
Bruce avatar
Written by Bruce
Updated over a week ago

Adding Credit Card Details

Getting a "Failed" notification when entering member payment details? Check this article.
Bruce avatar
Written by Bruce
Updated over a week ago

WePay Error Codes

Using WePay for processing and getting an error code? Check out this article.
Bruce avatar
Written by Bruce
Updated over a week ago