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Troubleshooting
Troubleshooting
A guide to issues and how to resolve them.
15 articles in this collection
Written by
Bruce,
Don Gerhold,
and
Priyanka Kuruveetil
Authorize.net Error Codes
Using Authorize.net Gateway for batch processing and getting an error code? Check out this article.
Written by
Priyanka Kuruveetil
Updated over a week ago
Email & Admin Accounts
This article will help you understand sending automated system emails via the default admin account.
Written by
Bruce
Updated over a week ago
Can't find a new member account
This article will help you understand, prospects, new members, and approvals.
Written by
Bruce
Updated over a week ago
Failed Credit Card Charges
This article will explain why credit card charges fail when batch processing to WePay or other processors that require AVS.
Written by
Bruce
Updated over a week ago
Issue with editing Member data fields
If you can't add or edit a member data field, this article explains why.
Written by
Bruce
Updated over a week ago
Where's the Money?
This article will help you troubleshoot batch processing issues.
Written by
Bruce
Updated over a week ago
Data field edit pencil is missing
If you don't see a pencil icon to edit a data field, this article will help.
Written by
Bruce
Updated over a week ago
Add or Edit Member Data Issues
If you can't seem to save member data when adding or editing data fields, here's some tips.
Written by
Bruce
Updated over a week ago
Issue saving member data
If you're having problems editing or saving member data, this article will explain the mandatory fields setting.
Written by
Bruce
Updated over a week ago
Emails are Not Sent
Learn why welcome emails, posting notifications and statements are not sent to members.
Written by
Don Gerhold
Updated over a week ago
Error 500
Resolving the Error 500 issue
Written by
Don Gerhold
Updated over a week ago
I Keep Getting Logged Off
Solutions to getting logged off when you access the control panel and management menu.
Written by
Don Gerhold
Updated over a week ago
Add or Remove Broker or Admin Account
Check this article if you can't seem to add a broker or admin account.
Written by
Bruce
Updated over a week ago
Adding Credit Card Details
Getting a "Failed" notification when entering member payment details? Check this article.
Written by
Bruce
Updated over a week ago
WePay Error Codes
Using WePay for processing and getting an error code? Check out this article.
Written by
Bruce
Updated over a week ago